Juan Imbaquingo
IT Support & Operations Specialist · Brussels, Belgium
IT professional in career transition. 12+ years of HORECA operations, intensive training in full-stack web dev (BeCode) and functional analysis (Dualoop). My hybrid profile bridges end users and technical teams.
// Quick overview — click files in the sidebar to navigate
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// README.md — Juan Imbaquingo IT Portfolio
const navigate = {
skills: "skills.ts",
experience: "experience/",
contact: "contact/contact.json"
}
// about.json
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{
"name": "Juan Andres Imbaquingo Neacato",
"role": "IT Support & Operations Specialist",
"location": "Affligem, Belgium (20 min Brussels)",
"born": "1989-09-04",
"nationality": "Belgian",
"licence": ["A","B"],
"languages": {
"Spanish": "native",
"French": "C1 working language",
"English": "C1 professional",
"Dutch": "A1 learning"
},
"availability": "immediate",
"profile": "12+ years ops in high-pressure environments.
Not junior by lack of experience. Comfortable with
Linux, Windows, ticketing, and real users."
}
// skills.ts — Technical competences
// OS & Systems
Windows 10/11 (troubleshooting, profiles)
Linux (Ubuntu, Mint, open-source)
Active Directory (users, groups, perms)
// Microsoft Office & User Support
Outlook (profiles, OST/PST, Safe Mode)
Excel/Word (repair, Normal.dot)
Teams / O365 basics
// Networking
TCP/IP, DNS, DHCP (operational basics)
Printer diagnostics (ping, spooler)
APIPA troubleshooting, ipconfig
// Tools & Dev
Ticketing systems (ITIL-oriented)
Remote support (TeamViewer / equiv.)
Docker (basics), Git, MySQL, PHP
HTML/CSS/JavaScript, React
// helpdesk-lab.md
ICT Help Desk Agent
Helpdesk Project Lab — Brussels
Dec 2025 → Dec 2026
Handled end-user incidents: Office, Windows, printers, basic networking
Outlook: profile repair/creation, OST/PST issues, Safe Mode diagnostics
Excel & Word: corrupted files, Normal.dot, Safe Mode testing
Printer diagnostics: hostname ping, driver issues, spooler checks, cross-testing
Urgent workarounds — immediate resolution under pressure
Documented resolutions in a knowledge base (KBase)
Workplace Support — Internal IT Project
Service Company — Brussels · 2024
Windows workstation support (hardware & software)
Active Directory: user creation, unlocking, permissions
Network testing: ipconfig, ping, APIPA troubleshooting
Hardware: blue screens, USB issues, BIOS checks
IT Support — Personal & Practice Projects
Self-initiated · 2024 → present
PC troubleshooting: Windows, Office, error analysis
Hardware tests: USB, disk, memory (user-level)
Repair old PCs with Linux + open-source tools
// repair-cafe.md
IT Support Volunteer
Repair Café — Brussels, Belgium
Mar 2024 → present (weekly + intensive periods)
Diagnose and repair failures on computers, smartphones, tablets
OS reinstallation, updates, malware removal
Refurbish old PCs using Linux and open-source tools
Guide non-technical visitors through self-repair with patience
Contribute to reducing electronic waste
// Real-world IT diagnosis on diverse hardware with non-technical users — exactly what daily helpdesk involves.
// house-of-agriculture.md
Web Developer Intern
House of Agriculture — Brussels
Aug 2025 → present
Online training platform: Laravel, Livewire, Bootstrap
Dynamic front-end components in the Laravel ecosystem
BookStack integration for collaborative documentation
Docker-based development environment
MySQL database management via phpMyAdmin
LaravelLivewireBootstrapDockerMySQL
Product Manager Intern
AB Tasty — Brussels · Dec 2025 → Feb 2026
Product feature definition and user requirements
Functional documentation and interactive prototypes
Agile team with developers and stakeholders
// ops-transferable.md — What 12 years of operations taught me
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// Three things pure IT juniors rarely have:
► Crisis management under pressure
Urgent situations, immediate workarounds, no escalation
► User-facing communication
Explaining tech issues to non-technical users, clearly
► Process thinking & KPI tracking
Optimizing complex workflows → translates to IT ops
Great Traiteur (Air Belgium VIP catering) · Le Pain Quotidien (site manager) · Sofitel Le Louise 5★ Accor · Sea Grill · Villa Lorraine. Brussels, 2011–2023.
// ai-workflow.md — Vibe coding & AI agent projects
BMAD Method — Agentic development with AI
Personal projects · 2025 → present
Two product projects built using BMAD (Breakthrough Method for Agile Development) — a structured approach using specialized AI agents (Architect, PM, Developer). Not "asking ChatGPT" — structured, method-driven product development. A genuine differentiator in any tech role in 2026.
SureWay Drive — Transport website
Full-stack · deployed
Complete transport service website with integrated booking system, built from scratch.
n8n Workflow Automation
Personal tooling · ongoing
Automated business workflows using n8n, including AI agent integrations for data analysis and operational support.
// contact.json
email
j.imbaquingo@outlook.fr
phone
+32 487 34 90 12
linkedin
linkedin.com/in/juan-andrés-imbaquingo-neacato
location
Affligem — 20 min Brussels · Permis B · Vehicle
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{
"status": "open to opportunities",
"targets": ["IT Support", "Helpdesk", "IT Assistant"],
"region": "Brussels + surroundings",
"remote": true,
"available": "immediately"
}